Frequently Asked Questions (FAQs) for MongoDB Hosting
General Questions for MongoDB Hosting
01 . What service do you provide?
What we provide is a fully managed MongoDB-as-a-Service hosting service. Our MongoDB hosting environment is built on our self-developed cloud application management platform.
02 . What's your MongoDB-as-a-Service hosting platform?
It is our quick evolving MongoDB hosting solution. It takes advantage of container and Kubernetes, which is the most popular and dominant container-orchestration system.
03 . What does the fully managed hosting service mean?
Fully managed MongoDB hosting means that all MongoDB online databases on our platform are completely managed by us, such as the application deployment, migration, backup, security and upgrade.
04 . What functions does your control panel provide?
Aside from general operations to manage your hosting, our control panel supports MongoDB administrative functions, including database & user management, Firewall Rules, and Shell / SSH.
05 . How do you provide technical support?
We provide technical support 24/7 via email. Sales department is available 24/7 via live chat and email. Billing department can be approached Monday - Friday, 8 a.m. to 5 p.m via email.
06 . What is the philosophy behind your managed MongoDB hosting service?
Our philosophy is to provide managed MongoDB hosting services with affordable prices to small and medium-sized businesses.
07 . How many data centers do you have?
Currently, we have four data centers located in Dallas, Bend, Charlotte, and Denver, allowing clients to deploy applications as close to their target audience as possible.
Technical Questions for MongoDB Hosting
01 . What MongoDB storage engine do you support?
We currently support WiredTiger 3.6 for our cheap MongoDB hosting.
02 . Does your managed MongoDB support SSL connection?
Yes. The SSL connection is enabled by default for each newly created MongoDB database on our cheap MongoDB hosting platform.
03 . Do you do backups for my online MongoDB database?
Yes. Our MongoDB Kubernetes platform takes backups for each database regularly. The backup frequency varies by hosting plan.
04 . How can I migrate my MongoDB database onto your platform?
We support the standard mongorestore tool to restore your local backup onto our managed MongoDB Kubernetes platform.
05 . Can I take backups of my database in your cheap MongoDB hosting?
Yes. You can back up the databases via our MongoDB hosting control panel and download them.
06 . Do you have access limits to my MongoDB databases in the cheap MongoDB hosting service?
No. We do not set limits on your access to the databases.
07 . Is your MongoDB instance shared?
No. Our fully managed MongoDB on Kubernetes is based on standalone Mongod and MongoDB Cluster.
08 . How can I manage my MongoDB databases and users?
You can manage databases and users in the control panel in our cheap MongoDB hosting.
09 . Can I monitor my MongoDB database’s performance?
Our MongoDB Kubernetes control panel has comprehensive measurements for each standalone Mongod and MongoDB Cluster. However, we don’t support real-time performance monitoring.
10 . Do you support MongoDB Cluster?
Yes. In our cheap MongoDB hosting, HA MongoDB plans are fully managed MongoDB Clusters. Each cluster consists of 3 replicas.
11 . What cloud providers and regions do you support in your cheap MongoDB hosting?
We currently support the private cloud from our four data centers in Dallas, Bend, Charlotte, and Denver. We are building more data centers and will support most of the popular public cloud providers in more regions in the near future.
Sales Questions for MongoDB Hosting
01 . Can I try MongoDB hosting plans before payment?
Yes. New clients can enjoy a free trial before payment.
02 . What MongoDB hosting plan should I start with?
If you are not sure what plan you should start with, you can choose a primitive plan and upgrade to a higher level when necessary. Our MongoDB hosting plan upgrade is very smooth here. There is almost no downtime during the process.
03 . How long does it take to set up my MongoDB online?
The deployment of a MongoDB on our platform can be a matter of minutes, even seconds.
04 . Do you offer any network and server uptime guarantee?
Yes. We offer a 99.9% uptime guarantee for our network and all servers.
05 . What is difference between free trial services and paid services
In the free-trial period, you will be able to enjoy our paid services for free.
06 . How can I continue my service after the free trial?
If you decide to continue using the service, you need to prepay for the hosting service before the trial is over. We will send you an invoice after you complete your billing information so that you can make the payment upfront.
07 . How many free trial deployments can I have?
One free deployment is allowed at the same time during the trial.
08 . How can I get my free trial?
To start a free trial, please sign up at https://www.m-clusters.com and click the "Free Trial" button at the end of your interested plan.
09 . Can I end my trial and upgrade the plan?
Of course. You can upgrade to the paid subscription at any time during the free trial. Thank you.
Billing Questions for MongoDB Hosting
01 . What payment methods do you support?
Currently, we accept PayPal and credit card.
02 . How can I get a lower price?
You can get it by choosing a longer billing cycle. The longer the billing cycle is, the lower the price is.
03 . How can I set an automatic payment via PayPal?